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Property / Office: Mandarin Oriental, Prague
Location: Prague, Czech Republic
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience. All 99 rooms at Mandarin Oriental, Prague, reflect a sense of tranquillity and sophistication. Bright large spaces and open windows offer breezy views of the courtyard and city.
It is another world. A world of oriental luxury and the most attentive service. A world that is all about our guests.
We are looking for a Groups & Events Manager to join our great team in Prague.
About the role:
Scope and Range
- To achieve budgeted revenues in Events Rooms, Conference and Banqueting in keeping with the annual budget and marketing plan
- To effectively administrate and manager all group bedrooms and event bookings as per bookings procedures
- To understand and maintain costing of all relevant functions.
- To ensure effective communication with clients and other hotel departments to enable the smooth operation of in-house functions with a team spirit
Daily Duties
- To actively seeking opportunities on local market and prospect the customers
- Build and promote strong, long-lasting customer relationships by partnering with them
- To handle and co-ordinate all confirmed meetings, events, gala dinners, special events (weddings, family reunions, non-residential events etc.).
- To achieve budgeted revenues in Sales, Conference and Banqueting in keeping with the annual budget and marketing plan
- To coordinate all functions bookings, as per bookings procedures, SOPs.
- To handle and co-ordinate all enquiries for events in the hotels function rooms, food, and beverage areas
- To attend and hold pre-service briefings for daily events
- To ensure that all enquiries are responded on the same day for Czech enquiries and within 24 hours for international enquiries and to co-ordinate the sending out of all function proposals
- To handle work allocations in an efficient manner, ensuring that standards and guest expectations are maintained
- To ensure that all group bookings have valid option dates and that the proposals are actively chased prior to or on the option date, as directed
- To ensure that the required lay-out of all function rooms are maintained throughout events in accordance with MOHG standards
- To efficiently manage Delphi & HMS to ensure that all information is complete, accurate and updated
- To send out event proposals, contracts, confirm billing arrangements and deposit requirements as per terms and conditions
- To issue Business Event Orders by appropriate day of the week prior to event, as directed
- Promptly issue any late additions and amendments, as directed
- To have a working knowledge of all hotel facilities and prices and hotels primary competition
- To ensure accurate billing
- To attend meetings internal or with clients, as assigned by superior manager.
- Closely cooperate with Director of Sales, Assistant Director of Sales and Revenue Department on promotions, selling our facilities and promoting the hotel
- Handle Group requests
Requirements
- College education required, preferably in hotel management or business administration
- Minimum 2 years of experience in hotel sales or a related field
- Understanding of local market trends, seasonality
- Capability to work independently and manage multiply projects
- Proficient computer skills including but not limited to Microsoft Office, Outlook, and Salesforce Delphi
- Proficient bilingual oral and writing skills (Czech/English)
- Excellent writing, presentation, communication, negotiation, and organizational skills
- High attention to detail, proactive and goal-driven approach
- Able to work successfully under pressure, maintaining a positive and professional attitude while handling multiple tasks and assignments
In case of interest in this position, please provide us with your CV in English.
Advertised: 14 Jan 2023 Central Europe Standard Time
Applications close:
