Customer Service Advisor Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess clients and customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with client accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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Job Type: Full-time
Salary: From £10.42 per hour
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- West Bromwich: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 5 years (required)
Work Location: In person
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